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Type: Artigo de periódico
Title: Performance Indicators Logistics To Be Used In The Governance Of Logistics Platforms [indicadores De Desempenho Logístico Utlizados Na Governança De Plataformas Logísticas]
Author: da Silva S.L.R.
Senna E.T.P.
Senna L.A.D.S.
Abstract: Where as governance is composed of procedures associated with decision making, control and performance of organizations this research was to identify a set of performance indicators related to the management of logistics and supply chain logistics service that also can be applied to governance of logistics platforms. Logistics platforms can be considered complex logistical arrangements which develops various logistics activities and also with the participation of different actors. The research approach used was qualitative. As a result of this research, we identified a set of 6 dimensions of performance, consisting of 90 performance indicators related to logistics and supply chain logistics service also able to testify to the governance of logistics platforms. It was found through this research that the aspects related to customer service and financial elements also showed greater representation in relation to the total set of performance indicators checked. The results of the study can be used for developing new applications and observations on the knowledge we have about the governance performance in logistics platforms.
Editor: Revista Espacios
Rights: aberto
Identifier DOI: 
Date Issue: 2014
Appears in Collections:Unicamp - Artigos e Outros Documentos

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