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Type: Artigo de periódico
Title: Perception of the users, health professionals and managers of the assistance model of the Regional Ophthalmologic Hospital of Divinolandia - SP
Author: Machado, MC
Medina, FMC
Kara-Jose, N
Abstract: Purpose: This study aimed to evaluate the assistance quality through the perception of the users and municipal health managers ( mayors, health secretaries and screening team). Methods: A transversal and descriptive study was carried out. Results: The sample was comprised by 359 users and 48 managers. Medical assistance was considered excellent by 79.6% of the users, 93.7% of the managers, 87.5% of the health secretaries and 100% of the screening team. Reception received a great evaluation by 73.8% of the users and 93.8% of the selectors. Conclusion: The assistance model used at the Ophthalmologic Clinic of Divinolandia obtained a high level of satisfaction pleasing both users and managers.
Subject: Health facilities
Health administration
Community health services
Public assistance
Control of quality
Consumer satisfaction
Country: Brasil
Editor: Consel Brasil Oftalmologia
Rights: aberto
Identifier DOI: 10.1590/S0004-27492010000300013
Date Issue: 2010
Appears in Collections:Unicamp - Artigos e Outros Documentos

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