Please use this identifier to cite or link to this item: http://repositorio.unicamp.br/jspui/handle/REPOSIP/350336
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dc.contributor.CRUESPUNIVERSIDADE ESTADUAL DE CAMPINASpt_BR
dc.contributor.authorunicampMachado, Isabelle Confort-
dc.contributor.authorunicampAnholon, Rosley-
dc.contributor.authorunicampNovaski, Olívio-
dc.contributor.authorunicampPinto, Jefferson de Souza-
dc.typeArtigopt_BR
dc.titleCritical success factors concerning the management of industrial servicespt_BR
dc.contributor.authorMachado, Isabelle Confort-
dc.contributor.authorAnholon, Rosley-
dc.contributor.authorQuelhas, Osvaldo Luiz Gonçalves-
dc.contributor.authorNovaski, Olívio-
dc.contributor.authorPinto, Jefferson de Souza-
dc.subjectMétodo de estudo de casospt_BR
dc.subject.otherlanguageCase study methodpt_BR
dc.description.abstractThe main purpose of this paper is to develop a literature review to present the critical success factors (CSFs) for industrial service management and based on the CSF found, to conduct a case study in a Brazilian company to validate the data obtained. The methodology used was a literature review about the theme 'industrial service' and the case study was supported by semi-structured interviews. The results showed that 12 of the 13 CSF found in the literature review are completely executed by the company studied, while one is partially applicable. The value of this paper lies in the fact that there are a low number of publications about the subject, especially in South America, highlighting the originality of the study proposedpt_BR
dc.relation.ispartofInternational journal of services and operations Managementpt_BR
dc.publisher.cityOlneypt_BR
dc.publisher.countryReino Unidopt_BR
dc.publisherInderscience Publisherspt_BR
dc.date.issued2020-
dc.language.isoengpt_BR
dc.description.volume36pt_BR
dc.description.issuenumber1pt_BR
dc.rightsFechadopt_BR
dc.sourceSCOPUSpt_BR
dc.identifier.issn1744-2370pt_BR
dc.identifier.eissn1744-2389pt_BR
dc.identifier.doi10.1504/IJSOM.2020.106795pt_BR
dc.identifier.urlhttps://www.inderscience.com/info/inarticle.php?artid=106795pt_BR
dc.date.available2020-10-01T18:08:45Z-
dc.date.accessioned2020-10-01T18:08:45Z-
dc.description.provenanceSubmitted by Susilene Barbosa da Silva (susilene@unicamp.br) on 2020-10-01T18:08:45Z No. of bitstreams: 0en
dc.description.provenanceMade available in DSpace on 2020-10-01T18:08:45Z (GMT). No. of bitstreams: 0 Previous issue date: 2020en
dc.identifier.urihttp://repositorio.unicamp.br/jspui/handle/REPOSIP/350336-
dc.contributor.departmentSem informaçãopt_BR
dc.contributor.departmentDepartamento de Engenharia de Manufatura e Materiaispt_BR
dc.contributor.departmentDepartamento de Engenharia de Fabricaçãopt_BR
dc.contributor.departmentSem informaçãopt_BR
dc.contributor.unidadeFaculdade de Engenharia Mecânicapt_BR
dc.contributor.unidadeFaculdade de Engenharia Mecânicapt_BR
dc.contributor.unidadeFaculdade de Engenharia Mecânicapt_BR
dc.contributor.unidadeFaculdade de Engenharia Mecânicapt_BR
dc.subject.keywordIndustrial service managementpt_BR
dc.subject.keywordService operation managementpt_BR
dc.subject.keywordService industrypt_BR
dc.subject.keywordCritical success factorspt_BR
dc.identifier.source2-s2.0-85084319150pt_BR
dc.creator.orcid0000-0001-6695-0883pt_BR
dc.creator.orcid0000-0003-3163-6119pt_BR
dc.creator.orcid0000-0003-1269-1294pt_BR
dc.creator.orcid0000-0002-8065-3938pt_BR
dc.type.formArtigopt_BR
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