Please use this identifier to cite or link to this item: http://repositorio.unicamp.br/jspui/handle/REPOSIP/350069
Type: Artigo
Title: Observed difficulties during implementation of quality management systems in Brazilian manufacturing companies
Author: Anholon, Rosley
Rampasso, Izabela Simon
Cooper Ordonez, Robert Eduardo
Silva, Dirceu da
Quelhas, Osvaldo Luiz Gonçalves
Leal Filho, Walter
Abstract: The purpose of this paper is to analyze the difficulties observed during implementation of quality management systems (QMSs) in Brazilian manufacturing companies. The methodological strategy used was a literature review, a panel of experts and a survey. Through the literature review, 15 difficulties associated with the implementation of QMS were raised; these were organized into latent variables by specialists in the subject and served as the basis for a survey. In total, 123 professionals working with quality management in manufacturing companies participated in the research and the data collected were analyzed by means of second-order confirmatory factorial analysis. The results allowed the validation of the 15 difficulties observed in the literature, and it was evidenced that these difficulties are structured in four latent variables as follows: difficulties associated with employees; difficulties associated with QMS structuration; difficulties associated with integration; and difficulties resulting from the planning. The main limitation of this research is the sample size, because 123 professionals that work with quality management in manufacturing companies participated in the research. It should be noted, however, that all parameters evaluated through the second-order confirmatory factorial analysis were validated. The findings have great value for both quality management professionals, who may use those findings to guide the pre-implementation phase of a QMS, and researchers, who may use those findings as a foundation for future studies, in the development of models or tools related to QMS implementation. No other paper was found on the scientific basis with the same focus for Brazilian manufacturing companies, thus demonstrating originality. The value of the research lies in the fact that the results presented here, statistically validated, may be used by other researchers and market professionals
Subject: Gestão da qualidade
Empresas
Country: Reino Unido
Editor: Emerald
Rights: Fechado
Identifier DOI: 10.1108/JMTM-12-2016-0167
Address: https://www.emerald.com/insight/content/doi/10.1108/JMTM-12-2016-0167
Date Issue: 2018
Appears in Collections:FE - Artigos e Outros Documentos
FEM - Artigos e Outros Documentos

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