Please use this identifier to cite or link to this item: http://repositorio.unicamp.br/jspui/handle/REPOSIP/342874
Type: Artigo
Title: Increasing information systems availabiliy through accuracy, awareness, completeness and manageability of ITSM
Author: Varga, Sergio
Barreto, Gilmar
Battaglin, Paulo D.
Abstract: In today's information age the increase importance of Information Systems (IS) which are highly dependent of Information Technology (IT) forces organizations to deploy IT Service Management (ITSM) frameworks. The increase complexity of new IT technologies, products and deployment models makes the management of an IS a big challenge to manage and to ensure its availability. This complexity drives IT organizations to manage the environment by silos or technologies and inhibits a holistic view of the target environment leaving space for failures. This paper intends to analyze and identify these issues and proposes an IT management framework that will help IT organizations to provide a better management of IS
Subject: Sistemas de informação
Tecnologia da informação
Country: Estados Unidos
Editor: Institute of Electrical and Electronics Engineers
Rights: Fechado
Identifier DOI: 10.23919/CISTI.2019.8760686
Address: https://ieeexplore.ieee.org/document/8760686
Date Issue: 2019
Appears in Collections:FEEC - Artigos e Outros Documentos

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