Please use this identifier to cite or link to this item: http://repositorio.unicamp.br/jspui/handle/REPOSIP/197056
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dc.contributor.CRUESPUNIVERSIDADE DE ESTADUAL DE CAMPINASpt_BR
dc.typeArtigo de periódicopt_BR
dc.titleQuality Of Health Care: Patient Satisfaction In A University Hospital.pt_BR
dc.contributor.authorde Oliveira, Denise Fornazaript_BR
dc.contributor.authorArieta, Carlos Eduardo Leitept_BR
dc.contributor.authorTemporini, Edméa Ritapt_BR
dc.contributor.authorKara-José, Newtonpt_BR
unicamp.authorDenise Fornazari de Oliveira, Faculdade de Ciências Médicas, Universidade Estadual de Campinas, Campinas, SP, Brasil. denise.fornanazari@uol.com.brpt_BR
unicamp.author.externalCarlos Eduardo Leite Arieta,pt
unicamp.author.externalEdméa Rita Temporini,pt
unicamp.author.externalNewton Kara-José,pt
dc.subjectAdolescentpt_BR
dc.subjectAdultpt_BR
dc.subjectAgedpt_BR
dc.subjectAged, 80 And Overpt_BR
dc.subjectBrazilpt_BR
dc.subjectChildpt_BR
dc.subjectChild, Preschoolpt_BR
dc.subjectCross-sectional Studiespt_BR
dc.subjectDelivery Of Health Carept_BR
dc.subjectFemalept_BR
dc.subjectHealth Services Accessibilitypt_BR
dc.subjectHospitals, Universitypt_BR
dc.subjectHumanspt_BR
dc.subjectInfantpt_BR
dc.subjectMalept_BR
dc.subjectMiddle Agedpt_BR
dc.subjectPatient Satisfactionpt_BR
dc.subjectQuality Assurance, Health Carept_BR
dc.subjectQuality Indicators, Health Carept_BR
dc.subjectQuality Of Health Carept_BR
dc.subjectQuestionnairespt_BR
dc.subjectSocioeconomic Factorspt_BR
dc.description.abstractTo evaluate patient characteristics and satisfaction in an outpatient service at a university hospital, aiming at obtaining subsidies for standardization of a quality assessment program. Patient-representative sample was selected. It consisted of users of the Ophthalmology Outpatient Service at the Hospital das Clínicas, Universidade Estadual de Campinas (UNICAMP). A structured questionnaire was applied through interview, including the following variables: personal characteristics (gender, age, literacy, job), type of appointment (new patient, follow-up), waiting time for the first appointment, opinion regarding ease of access to the hospital, assistance at the front desk, time spent in the waiting room on the appointed day, quality of care, degree of satisfaction with the consultation and general evaluation of the assistance. The sample was characterized by patients with low literacy and socioeconomic level; 21.7% had a steady income. The majority of them think that it is easy to obtain an appointment. According to patients, the mean waiting time for the appointment was 94.6 minutes and 45.3% of them received no orientation after the appointment. Final evaluation of the quality of assistance was positive and patients were satisfied with the provided assistance. Although a high level of satisfaction regarding the provided service was observed, when the various factors that can affect patient satisfaction are considered, users reported limitations as concerns quality. Evaluation allowed a better knowledge about the provided service in a university hospital and pointed to the possibility of implantation of quality assessment routines.en
dc.relation.ispartofArquivos Brasileiros De Oftalmologiapt_BR
dc.relation.ispartofabbreviationArq Bras Oftalmolpt_BR
dc.identifier.citationArquivos Brasileiros De Oftalmologia. v. 69, n. 5, p. 731-6pt_BR
dc.language.isoengpt_BR
dc.description.volume69pt_BR
dc.description.firstpage731-6pt_BR
dc.rightsabertopt_BR
dc.sourcePubMedpt_BR
dc.identifier.issn0004-2749pt_BR
dc.identifier.urlhttp://www.ncbi.nlm.nih.gov/pubmed/17187144pt_BR
dc.date.available2015-11-27T13:06:07Z-
dc.date.accessioned2015-11-27T13:06:07Z-
dc.description.provenanceMade available in DSpace on 2015-11-27T13:06:07Z (GMT). No. of bitstreams: 1 pmed_17187144.pdf: 56300 bytes, checksum: e88622f8fc96ceedb0903cb8834e56ee (MD5) Previous issue date: nullen
dc.identifier.urihttp://repositorio.unicamp.br/jspui/handle/REPOSIP/197056-
dc.identifier.idPubmed17187144pt_BR
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