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Type: Artigo de periódico
Title: Strategies For Tackling Absenteeism In Dental Appointments In The Family Health Units Of A Large Municipality: Action Research
Author: Goncalves
Claudia Angela; Vazquez
Fabiana de Lima; Bovi Ambrosano
Glaucia Maria; Mialhe
Fabio Luiz; Pereira
Antonio Carlos; Migliato Sarracini
Karin Luciana; Guerra
Luciane Miranda; Cortellazzi
Karine Laura
Abstract: The aim of this study was to analyze the reasons for missed appointments in dental Family Health Units (FHU) and implement strategies to reduce same through action research. This is a study conducted in 12 FHUs in Piracicaba in the State of Sao Paulo from January, 1 to December, 31 2010. The sample was composed of 385 users of these health units who were interviewed over the phone and asked about the reasons for missing dental appointments, as well as 12 dentists and 12 nurses. Two workshops were staged with professionals: the first to assess the data collected in interviews and develop strategy, and the second for evaluation after 4 months. The primary cause for missed appointments was the opening hours of the units coinciding with the work schedule of the users. Among the strategies suggested were lectures on oral health, ongoing education in team meetings, training of Community Health Agents, participation in therapeutic groups and partnerships between Oral Health Teams and the social infrastructure of the community. The adoption of the single medical record was the strategy proposed by professionals. The strategies implemented led to a 66.6% reduction in missed appointments by the units and the motivating nature of the workshops elicited critical reflection to redirect health practices.
Subject: Public, Environmental & Occupational Health
Citation: Strategies For Tackling Absenteeism In Dental Appointments In The Family Health Units Of A Large Municipality: Action Research. Abrasco, v. 20, p. 449-460 FEB-2015.
Rights: fechado
Identifier DOI: 10.1590/1413-81232015202.00702014
Date Issue: 2015
Appears in Collections:Unicamp - Artigos e Outros Documentos

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